Privacy Policy
Last Updated: 09/22/26
Crash Call ("we," "us") provides automated call-answering and customer follow-up services for auto body and collision repair shops. This policy explains how we collect, use, and protect information from individuals who contact a Crash Call-enabled shop.
Information We Collect
When you call a shop using Crash Call, we may collect your phone number, name, vehicle damage details, and any photos you send us in response to our follow-up text message.
How We Use Your Information
We use this information solely to assist with your repair inquiry — including scheduling your appointment, requesting damage photos, and providing your information to the shop you contacted. We do not sell your information to third parties.
SMS Communications
By calling a Crash Call-enabled shop, you may receive automated text messages related to your inquiry, including requests for damage photos and appointment confirmations. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance. No mobile information will be shared with third parties for marketing purposes.
Data Retention
We retain your information only as long as necessary to fulfill the purpose it was collected for, or as required by law.
Contact Us
Questions about this policy can be sent to hello@crashcall.ai.